Refund policy

Last updated: August 12, 2026

RETURN WINDOW

You may request a return within 14 days of delivery, provided that the item is unused, unworn, unwashed, undamaged, and returned in its original packaging with all tags and accessories attached.

NON-RETURNABLE ITEMS

Unless required by law, sale items are final sale and are not eligible for return. Gift cards are also non-returnable.

We do not currently offer customised or made-to-order products.

HOW TO START A RETURN

To start a return, email contact@altaires.world with your order number, the item or items you wish to return, and the reason for the return.

If an item is damaged, defective, or incorrect, include clear photographs of the item and packaging where relevant.

Do not send items back without return instructions or authorisation.

RETURN SHIPPING

Altaires will provide a prepaid return label for eligible returns.

EXCHANGES

Exchanges are available for the same product or an item of equal value, subject to stock availability. Contact contact@altaires.world to request an exchange.

REFUNDS

Once your return is received and inspected, we will notify you of approval or refusal. If approved, refunds are issued to the original payment method within 2-4 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping charges, duties, taxes, and return-shipping charges are non-refundable unless the item is defective, damaged, or incorrect, or applicable law requires otherwise.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact contact@altaires.world within 14 days of delivery if an item is defective, damaged, or incorrect. We will review the issue and provide an appropriate remedy.

RETURN ADDRESS

Altaires
1735 S Santa Fe Ave
Los Angeles, CA 90021

CONSUMER RIGHTS

This Policy does not affect consumer rights that cannot be excluded or limited by law.