Shipping policy

Last updated: August 12, 2026

PROCESSING TIME

Orders are processed within 2-4 business days after payment authorisation, excluding weekends and public holidays. Processing may take longer during launches, sales, holidays, or circumstances outside our reasonable control.

SHIPPING DESTINATIONS

We currently ship worldwide, except to Mexico and destinations in Central and South America. Available destinations, rates, and delivery options are shown at checkout.

CARRIERS AND TRACKING

Orders within the United States are generally shipped via UPS Ground. International orders are generally shipped via UPS Worldwide Expedited. When tracking is available, we will send it to the email address provided at checkout after the order has shipped.

Delivery estimates are not guarantees.

DUTIES AND TAXES

For international orders, duties, import taxes, customs fees, and similar charges may apply. These charges are not prepaid unless expressly stated at checkout and are the customer's responsibility.

Customs processing and carrier delays are outside our control.

ADDRESSES AND ORDER CHANGES

You are responsible for providing a complete and accurate delivery address. Contact contact@altaires.world immediately if an address is incorrect. We cannot guarantee that an order can be changed or cancelled after it is submitted or dispatched.

DELAYS, LOST PACKAGES, AND DAMAGED DELIVERIES

We are not responsible for delays caused by carriers, customs, weather, labour disruptions, supply-chain interruptions, incorrect addresses, or other events outside our reasonable control.

If a parcel appears lost or arrives damaged, contact contact@altaires.world within 14 days of the estimated delivery date or delivery. Include your order number and supporting photographs where relevant. We will review the matter with the carrier and provide an appropriate resolution where required by law.

CONTACT

For shipping questions, contact contact@altaires.world. Our support hours are Monday-Friday, 8:00 AM-6:00 PM Pacific Time.